RETURN POLICY
last updated 30th December 2023
Thank you for your purchase. We hop e you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or exchange. Please see below for more information on our return policy.
RETURNS
All returns must be post marked within fourteen (14) days of the purchase date. All returns must in in new unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item please email - contact@jellybabys.co.uk to obtain a return merchandise authorisation (RMA) number and return address details. After receiving an RMA number, place the item(s) securely in the original packaging and mail your return to the address provided.
Please note, you will be responsible for all shipping charges, We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email once your return has been processed.
EXCEPTIONS
The following items can not be returned ot exchanged
For defective or damaged products, please contact at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at :
07733717355